Terms and Conditions for Kovafeo.com

1. Introduction

Welcome to Kovafeo.com ("we," "our," or "us"). By accessing or using our website, you agree to be bound by these Terms and Conditions ("Terms"). These Terms govern your access to and use of our bakery services, including the purchase of fresh pastries, desserts, gluten-free, and vegan options. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

"Customer," "You," or "User" refers to any individual or entity accessing or using Kovafeo.com.

"Content" refers to all information, text, images, data, links, software, or other material that we make available through our website.

"Products" refers to all bakery items, including pastries, desserts, and specialty items (gluten-free, vegan) offered for sale on our website.

3. User Obligations

By using Kovafeo.com, you agree to:

  • Provide accurate, current, and complete information when placing orders or creating accounts
  • Maintain the security of your account information, including password
  • Accept financial responsibility for all orders placed through your account
  • Use the website in a manner consistent with all applicable laws and regulations
  • Not engage in any activity that could damage, disable, or impair the functionality of our website
  • Not attempt to gain unauthorized access to any portion of the website or any systems connected to the website
  • Not use automated means, including bots, to access or interact with our website

4. Orders and Payments

All product prices are listed in the local currency and are subject to change without notice. By placing an order, you agree to pay the specified price plus any applicable taxes and delivery fees. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product description, or suspicion of fraudulent activity.

Payment must be made at the time of order placement through our approved payment methods. All payment information is processed securely through our payment processors in accordance with industry standards.

5. Product Information and Allergens

While we strive to provide accurate descriptions of our products, including ingredients and allergen information, we cannot guarantee that all information is complete or accurate. Customers with severe allergies or dietary restrictions should contact us directly before placing an order to confirm ingredient details.

For gluten-free and vegan products, while we take precautions to prevent cross-contamination, our products are prepared in facilities that also process common allergens including but not limited to gluten, dairy, nuts, and eggs.

6. Delivery and Pickup

Delivery times are estimates only and may vary based on circumstances beyond our control. We are not responsible for delays in delivery due to incorrect address information, unavailability of recipient, or other factors outside our reasonable control.

For pickup orders, items must be collected within the specified timeframe. We reserve the right to dispose of uncollected items without refund if not picked up within the designated time window.

7. Service Limitations

We reserve the right to:

  • Modify or discontinue any aspect of our website or services without notice
  • Limit quantities of any products or services offered
  • Refuse service to anyone for any lawful reason
  • Establish additional terms and conditions for specific services or promotions

Service availability may be affected by factors beyond our control, including but not limited to supply shortages, equipment failures, or force majeure events.

8. Intellectual Property

All content on Kovafeo.com, including but not limited to text, graphics, logos, images, recipes, product designs, and software, is the property of Kovafeo.com or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this website or any portion of it without our explicit written permission.

The trademarks, service marks, and logos displayed on the website are registered and unregistered trademarks of Kovafeo.com and others. Nothing on this website should be construed as granting any license or right to use any trademark without our written permission.

9. User-Generated Content

By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media. You represent and warrant that your content does not violate any third-party rights and does not contain any unlawful, threatening, abusive, libelous, defamatory, or otherwise objectionable material.

10. Liability Limitations

To the maximum extent permitted by applicable law, Kovafeo.com and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the website
  • Any conduct or content of any third party on the website
  • Any content obtained from the website
  • Unauthorized access, use, or alteration of your transmissions or content
  • Consumption of products purchased through our website

Our total liability for any claim arising from or relating to these Terms or our website shall not exceed the amount paid by you for the product(s) giving rise to such claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Kovafeo.com, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.

12. Dispute Resolution

Any dispute arising from or related to these Terms or your use of our website shall be resolved through:

  1. Informal negotiations: We encourage you to contact us directly to seek an amicable resolution.
  2. Mediation: If informal negotiations fail, the parties agree to mediation in accordance with the rules of a mutually agreed upon mediation service.
  3. Arbitration: If mediation is unsuccessful, any controversy or claim shall be settled by binding arbitration in accordance with the commercial arbitration rules of the jurisdiction where our business is registered. The arbitration shall take place in that jurisdiction, and the arbitrator's decision shall be final and legally binding.

Any proceedings to resolve or litigate any dispute shall be conducted solely on an individual basis. You waive your right to bring or participate in a class action, private attorney general action, or other representative action.

13. Governing Law

These Terms and your use of the website shall be governed by and construed in accordance with the laws of the jurisdiction where our business is registered, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. All changes are effective immediately when posted and apply to all access to and use of the website thereafter. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.

15. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

16. Entire Agreement

These Terms constitute the sole and entire agreement between you and Kovafeo.com regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.

Last updated: May 15, 2023

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